RQ11611 – Business Analyst – Senior

Responsibilities:

• Provides a comprehensive range of I&IT business analysis
  services for clients with diverse business and technological needs.
  
• Interacts with the business stakeholders and subject matter
  experts in order to understand their requirements through gathering,
  documenting, and analyzing business needs and requirements.
  
• Prepares and advises on business analysis policies,
  processes, best practices and standards to promote a comprehensive and
  consistent business analysis practice within the organization. 
  

General Skills:

• Leads and conducts business analysis in order to assess client’s
  business problems/opportunities and documents the business requirements in such
  a way that I&IT solutions can be determined.
  
• Applies re-engineering concepts to promote business improvements
  through alternative and cost effective service delivery approaches
  
• Leads and conducts business analysis at varying levels of detail
  appropriate to the project and phases of project, aligning with OPS Unified
  Project Management Methodology, Enterprise Architecture and Gating Process, and
  OPS Standard Systems Development Methodologies
  
• Develops strategies, prepares business cases and cost-benefit
  analysis, and conducts feasibility studies for business I&IT initiatives
  
• Develops sound processes for requirements gathering including but
  not limited to JAD sessions, interviews, mockups, etc.
  
• Conducts business modeling; use case modeling; conceptual and
  logical data modeling; process and data flow modeling; use case surveys;
  business rules definition and non-functional requirements definitions for
  assigned projects
  
• Monitors progress, resolves problems and reports regularly to
  I&IT management and stakeholders
  
• Develops performance measures and traceability matrices for
  business analysis evaluation and conducts follow-up
  
• Experience developing strategies, preparing business cases and
  cost-benefit analysis
  
• Experience conducting requirements gathering, developing
  documentation, including presentations and briefing notes and conducting
  stakeholder engagement
  
• Experience in the use of Computer Aided Software Engineering
  (CASE) tools to document conceptual requirements and scope
  
• Awareness of emerging I&IT trends and technologies
  
• Excellent analytical, problem-solving and decision-making skills;
  verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines
  

Desirable Skills:

• Experience in the use of information retrieval packages Knowledge
  and understanding of Information
  
• Management principles, concepts, policies and practices
  
• Ability to translate business and data requirements into
  specifications sufficient for designing appropriate technology solutions
  
• Experience with a wide range of methods, tools and techniques for
  business analysis such as: business functional modelling, business event
  modelling, business process mapping
  
• Experience in structured, object oriented and agile methodologies
  for user requirements
  
• Experience developing performance measures for business analysis
  evaluation and subsequent follow-up
  
• Knowledge and understanding of Accessibility for Ontarians with
  Disability Act (AODA) and related regulations and standards
  

Requirements

Experience and Skill Set Requirements:

Must have:

• Leads and facilitates workshops to elicit, review, document,
  and confirm business requirements, business process reengineering, business
  models, business rules, and user interface design.
  
• Knowledge of Agile methodologies and the ability to break
  down complex business requirements into manageable deliverables for development
  teams.
  
• Creates user stories, supports the creation of UX,
  functional, and technical designs, and ensures that business analysis tasks
  align with iterative development cycles.
  
• Develops performance measures for business analysis
  evaluations and conducts follow-up assessments to ensure compliance with client
  clusters and corporate I&IT strategies, policies, and priorities.
  
• Proficient in a range of business analysis and project
  management tools (e.g., DevOps, MS Visio, Figma, and other modeling tools) to
  document and track business requirements and designs.
  
• Experience developing context diagrams, use cases, and use
  case models.
  
• Demonstrated ability to prepare clear, concise, and
  comprehensive documentation, including reports, reviews, and assessments.
  
• Ability to present ideas and suggestions clearly and
  effectively in a user-friendly manner, ensuring complex information is easily
  understood by both technical and non-technical audiences.
  

Skill Set Requirements:

Business Analysis and Technical Skills:

• Leads and facilitates workshops to elicit, review, document,
  and confirm business requirements, business process reengineering, business
  models, business rules, and user interface design.
  
• Knowledge of Agile methodologies and the ability to break
  down complex business requirements into manageable deliverables for development
  teams.
  
• Creates user stories, supports the creation of UX,
  functional, and technical designs, and ensures that business analysis tasks
  align with iterative development cycles.
  
• Develops performance measures for business analysis
  evaluations and conducts follow-up assessments to ensure compliance with client
  clusters and corporate I&IT strategies, policies, and priorities.
  
• Proficient in a range of business analysis and project
  management tools (e.g., DevOps, MS Visio, Figma, and other modeling tools) to
  document and track business requirements and designs.
  
• Familiarity with quality assurance methodologies and testing
  processes, including user acceptance testing (UAT), ensuring business
  requirements are validated against system functionality before deployment.
  
• Strong skills in managing change processes, including
  defining the change scope, conducting impact analysis, and developing training
  and communication strategies to ensure smooth transitions for end-users.
  
• Experience leading and conducting business analysis for
  business projects to assess clients’ business problems or opportunities, and
  document the technical business requirements to meet functional requirements.
  
• Experience developing context diagrams, use cases, and use
  case models.
  
• Experience creating process maps, stakeholder maps, and
  assessments.
  
• Experience creating systems diagrams.
  
• Experience writing business cases and conducting options
  analysis.
  
• Experience developing cost-benefit analyses and conducting
  feasibility studies for business I&IT initiatives.
  
• Hands-on experience developing effective use cases and user
  stories.
  
• Leads and conducts business analysis both on an ongoing
  basis and for business projects to assess clients’ business problems or
  opportunities, document technical business requirements to meet functional
  needs, ensuring alignment with OPS project management and related
  methodologies.
  
• Applies re-engineering concepts to promote business
  improvements through alternative, cost-effective service delivery approaches.
  
• Conducts ongoing business analysis activities within all
  phases of the project life cycle, including initial technical requirements,
  detailed business analysis plans, business modeling, analysis of business
  transformation, new business development, acquired solutions, continual
  refinement of business requirements, and identification of significant changes
  in requirement documentation and maintenance of approved business requirements.
  
• Develops strategies, prepares business cases and
  cost-benefit analyses, and conducts feasibility studies for business I&IT
  initiatives.
  
• Oversees ongoing production support and configuration
  management.
  
• Leads and participates in the process for requests for
  proposals, with a focus on client requirements and evaluation of vendor
  responses for I&IT business and/or infrastructure solutions.
  
• Leads and facilitates in-depth workshops to elicit, review,
  document, and confirm business requirements, business process reengineering,
  business models, business rules, and user interface design, in order to create
  the technical framework/specifications for the development of business
  solutions and/or infrastructure services or platforms.
  
• Develops performance measures for business analysis
  evaluations and conducts follow-up assessments to ensure compliance with client
  clusters and corporate I&IT strategies, policies, and priorities.
  
• Manages problem identification and resolution activities to
  ensure timely resolution of production issues.
  

Experience:

• Experience on medium to large-sized projects as a business
  analyst or functional consultant.
  
• Experience with enterprise business architectural concepts
  to ensure that recommended technologies align with OPS standards.
  
• Experience developing business cases from start to finish.
  
• Experience with the software development life cycle,
  software design, development and integration, database concepts, user interface
  design principles, change management, quality assurance, risk management,
  disaster recovery planning, and business continuity planning to develop
  solutions and/or infrastructure services to meet business needs.
  
• Experience conducting business analysis reviews,
  recommending options, changes, and contingency provisions.
  
• Experience providing technical leadership, functional
  business analysis, and architecture expertise to project staff, colleagues, and
  clients.
  
• Service delivery management, portfolio, program/project
  management, and resource management to manage business analysis for clients and
  provide recommendations on clients’ I&IT business and infrastructure needs.
  
• Expertise in all aspects of business analysis, including
  enterprise-level and client program area business analysis and modeling;
  related business analysis tools, technology, processes, and methodologies; and
  business analysis-related technical and business planning.
  
• Knowledge of I&IT Cluster and corporate policies,
  directives, guidelines, and procedures related to service delivery processes,
  enterprise business architecture, and current trends and technologies related
  to business-driven IT solutions to provide practical expertise in meeting
  business needs, ensuring traceability of business requirements to I&IT
  solutions, and compliance with OPS I&IT policies and standards.
  
• Understanding of clients’ policies, programs, business goals
  and objectives, plans, issues, and resources to identify partnership
  opportunities and match technology solutions to business requirements while
  advising on the application of I&IT.
  
• Experience applying enterprise business architectural
  concepts to ensure that recommended technologies align with OPS standards.
  
• Strong analytical and problem-solving skills to assess
  clients’ business requirements, identify the best technology solutions from
  among alternatives, and ensure clients’ expectations are met in a
  cost-effective manner, both for individual issues and longer-term overall
  requirements.
  
• Ability to evaluate directions, trends, standards, and
  policies in a complex and evolving environment using multiple sources of
  guidance; identify requirements, develop options, and make recommendations on
  general and specific information architecture and data management issues.
  
• Ability to plan, coordinate, and lead all phases of assigned
  business analysis, process improvements, architecture, or infrastructure
  projects or services within risk, time, and resource constraints to meet client
  needs.
  
• Ensure the quality of business solution recommendations and
  implementation and ensure integration with enterprise and cluster standards and
  directions.
  
• Hands-on experience working in Agile or Scrum environments,
  conducting sprint planning, facilitating daily standups, and ensuring that
  business analysis tasks align with iterative development cycles.
  
• Knowledge of Agile methodologies and the ability to break
  down complex business requirements into manageable deliverables for development
  teams.
  
• Strong skills in managing change processes, including
  defining change scope, conducting impact analysis, and developing training and
  communication strategies to ensure smooth transitions for end-users.
  
• Ability to support end-user adoption by delivering clear
  communication and training on new systems or process changes.
  
• Familiarity with user-centered design principles to ensure
  technology solutions are designed with the end-user experience in mind,
  improving usability and ensuring effective user adoption.
  
• Experience with user interface design and prototyping tools
  such as Figma to translate requirements into user-friendly digital interfaces.
  
• Experience in budget estimation, cost-benefit analysis, and
  ROI assessments to support business case development, ensuring that proposed IT
  solutions deliver value.
  
• Proficiency with business analysis and project management
  tools (e.g., DevOps, MS Visio, and other modeling tools) to document and track
  business requirements, project milestones, and progress.
  
• Experience in identifying, assessing, and mitigating risks
  throughout the project lifecycle, ensuring risks are communicated effectively
  to stakeholders and that appropriate mitigation strategies are put in place.
  
• Ability to balance competing priorities, manage
  expectations, and ensure that business analysis activities are completed within
  defined timelines.
  
• Familiarity with quality assurance methodologies and testing
  processes, including user acceptance testing (UAT), ensuring business
  requirements are validated against system functionality before deployment.
  

Communication and Interpersonal Skills:

• Demonstrated ability to prepare clear, concise, and
  comprehensive documentation, including reports, reviews, and assessments.
  
• Ability to present ideas and suggestions clearly and
  effectively in a user-friendly manner, ensuring complex information is easily
  understood by both technical and non-technical audiences.
  
• Maintain a high level of customer service when interacting
  with internal and external clients, addressing concerns promptly and
  professionally.
  
• Skilled in conveying design concepts and development
  processes in a clear, understandable manner to diverse stakeholders.
  
• Proven capability to adapt to changing requirements and
  navigate dynamic business environments, maintaining focus and efficiency.
  
• Strong ability to analyze complex business problems
  logically and systematically, developing innovative and effective solutions.
  
• Demonstrated effectiveness in working closely with
  cross-functional teams, including developers, QA specialists, and business
  stakeholders, to achieve common project goals.