Customer Pick-Up Attendant

JOB SUMMARY

Reporting directly to the Account Executive Manager, the role of Customer Pick-Up Attendant is to organize all customer pick-up orders and keep the showroom and pick-up area running efficiently. Interacting directly with the customer or their agent, the Customer Pick-Up Attendant has exceptional customer service skills and is well organized and professional.

Required Qualifications & Experience

• Previous Customer Service experience or previous picking, packing, and invoicing experience required; preference given to those who have gained the above experience within SanMar Canada
• Ability to explain processes and implement changes and improvements
• Working knowledge of computerized inventory systems (PICK system knowledge preferred)
• Demonstrated ability to meet and/or exceed work quality and work quantity standards

Working Conditions

• 40 hours per week; occasional overtime required
• Can work well under pressure and meet deadlines
• Able to lift up to 50lbs
• Bending, lifting, pulling, stretching may be required throughout the day

Responsibilities

• Actively support goals for objectives established for processing customer pick-up orders
• Ensure that accuracy levels are maintained
• Accurately process customer payments (cash / credit / debit / cheque) if required. Close debit/credit machines and balance cash / prepare deposit daily
• Assist with Account Executive, Credit Department and customer inquiries
• Assist with overflow reception calls as needed
• Accept and track returns that are dropped off
• Distribute incoming mail to appropriate departments, including opening, and dispersing customer cheques to the designated individual
• Electronic filing of printed orders and pick sheets daily
• Report any discrepancies which may impede overall accuracies
• Perform weekly check on late or outstanding orders
• Report any problems with equipment without delay
• Ensure good housekeeping standards in all areas of direct responsibility
• Adhere to current and future company policies and standards to ensure a safe and agreeable working environment
• Assist in other areas of the Account Executive department and additional duties as required by management

Working Relationships & Communications

• Notify management re: supply needs, equipment problems, and workload variances
• Notify appropriate departments of any delays or deferments on orders
• Be prepared to respond to, and interact on a face-to-face basis, with outside customers as required