Clinical E-Learning Instructional Designer and Trainer

JOB SUMMARY:  

Designs, develops, and delivers engaging virtual, self-directed, and blended learning programs for clinical staff. Applies evidence-based facilitation, adult learning, and instructional design practices to build the knowledge and skills required for effective role performance. Identifies learning needs through data analysis, develops targeted educational solutions, and evaluates their effectiveness to support employee performance and service quality.

JOB RESPONSIBILITIES:

Program Training, 50%

· Facilitates onboarding, refresher and return-to-work training, program launches, and other learning initiatives through virtual, self-directed, and blended learning environments, applying evidence-based educational practices to achieve learning and performance outcomes.

· Leads the evaluation of education programs, training initiatives, and learner outcomes using a variety of assessment methods to measure learning effectiveness, knowledge transfer, skill development, practice integration, participant experience, and overall program impact.

· Provides coaching and developmental support, including SMART goal setting, and collaborates with quality and operational leaders to address learning needs and performance gaps.

· Facilitates engaging, learner-centred experiences using adult learning principles, experiential learning techniques, and appropriate educational technologies.

Curriculum Development, 30%

· Designs and develops evidence-informed curricula, learning resources, self-directed modules, and blended learning programs for new and existing staff using appropriate e-learning tools and platforms.

· Conducts needs analyses to assess staff learning and performance requirements.

· Collaborates with other departments to develop educational in-services and resources that support frontline practice, program priorities, and organizational strategies.

· Identifies potential policy or practice gaps through education activities and contributes clinical and educational expertise to the development and review of relevant policies.

· Pursues continuous improvement within the role and across the Education team.

Organizational and Program Support, 20%

· Supports organizational, program, and departmental priorities in response to identified needs.

· Provides additional support during periods of increased demand, which may include assisting with frontline, project, or other priority activities.

· Contributes to special initiatives, process improvements, resource development, and cross-functional work, as assigned.

· Supports clinical quality program activities, including quality scans, targeted reviews, calibration activities, and related follow-up, as required.

· Performs other related duties as assigned.

EDUCATION AND QUALIFICATIONS

· Minimum three years of clinical nursing experience.

· Minimum one year of call centre experience with demonstrated proficiency.

· Bachelor’s degree in nursing (BScN) considered an asset.

· Experience in virtual facilitation, training delivery, or adult learning is considered an asset.

· Knowledge of quality improvement principles and practices is considered an asset.

· Courses or certification in e-learning design and development, virtual facilitation, adult education, or instructional design are considered an asset.

OTHER QUALIFICATIONS:

· Commitment to lifelong learning, professional growth, and continuous improvement.

· Strong facilitation, communication, and relationship-building skills.

· Demonstrated evaluation, critical thinking, decision-making, and planning abilities.

· Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.

· Commitment to quality, evidence-informed practice, and learner-centered education.

· Proficiency with virtual learning platforms, e-learning tools, and other relevant workplace technologies.

About SE Health 
 
SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together. 
 
Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com. 

DEIA: At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI and compensation details: We use AI to take notes during our interview.  All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position.