Collections Specialist

About the role

Axis Auto Finance is a fintech lender. Building and deploying leading-edge technology made us the fastest-growing, publicly traded Canadian Auto Finance company. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high-energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We are incredibly proud of the team we have built and are looking for like-minded individuals to help us in our growth trajectory.

Our mission is to be the leading provider of alternative financing solutions. We accomplish this by investing in our people, our technology, and our customer experience – with long-term success in mind.

POSITION SUMMARY

We are a dynamic, energetic and growing organization within the financial sector. We are looking for enthusiastic candidates who enjoy working in a fast-paced environment with excellent organizational skills. This position is key to our organization since your main goal is to minimize losses, maximize returns, and maintain customer satisfaction with a goal of customer retention. Your ability to negotiate and resolve issues with our customers will prove invaluable to your success at Axis. We offer a competitive salary, incentives, comprehensive medical benefits, and THREE WEEKS of paid vacation!

KEY RESPONSIBILITIES

· Launch outbound and receive inbound calls, assess and resolve early and late-stage accounts

· Actively problem solve with our customers with the goal of curing the account

· Ability to de-escalate situations with customers and strive for one-call resolution

· Decision and provide recommendations to leadership for unresolved or escalated accounts

· Handle & process payments, through multiple channels (voice, text, chat, email)

· Maintain follow-up with customers to ensure commitments are met

· Develop a strong rapport while connecting with our customers ensuring payment plans are adhered to

QUALIFICATIONS

· Minimum 3 years of Collections experience or combination of education and industry experience;

subprime automotive segment is preferred

· Preferred knowledge of the automotive finance life cycle and interest in the industry

· Proficiency with loan origination software, client maintenance software, collections software and

Microsoft Office (Excel, Word, and Outlook)

· Excellent verbal and written communication skills, with French as an asset

· Able to understand/prepare complex documentation, update different host systems, and maintain

customer records

· Ensure all assigned tasks are completed accurately and on time in a fast-paced environment

· Confidence in problem-solving, negotiating, and decision making

· Experience working in a call center environment is an asset

· Overtime as required. Scheduled shifts for days, evenings, and rotating Saturdays

What we offer:

· Competitive compensation

· Participation in the performance bonus program

· A stellar 100% employer-paid benefits program.

· Employee assistance program

· Three weeks vacation upon start

· Personal days

· A friendly work environment