Field Operations Specialist

Job Description

What you’re responsible for: 

• Provide comprehensive end-user support across multiple Ontario locations, including on-site visits as needed.
• Support users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment.
• Monitor the IT ticketing system, ensuring timely resolution and adherence to service-level agreements (SLAs).
• Maintain and support both on-premise and cloud-based infrastructure, including Azure, Intune, and other Microsoft services.
• Deploy, image, and configure desktops, laptops, and servers in accordance with client requirements.
• Deliver desktop support services including hardware repairs, peripheral setup, and software installations.
• Maintain network equipment adhering to IT standards across 40+ sites in Ontario.
• Use remote diagnostic tools and internal/external knowledge bases to efficiently resolve technical incidents.
• Coordinate with third-party vendors for issue resolution beyond internal support capacity.
• Contribute to internal IT knowledge and support onboarding and training initiatives.
• Identify opportunities to enhance IT support services and recommend process improvements.
• Promote cybersecurity best practices and provide basic user guidance as needed

Qualifications

To join our team:

• You have a minimum 3 years in an IT support role, ideally within both office and industrial environments.
• You are proficient in Windows OS, Microsoft 365, and network fundamentals (e.g., TCP/IP, VPN).
• You have system administration experience with Hybrid Azure / Active Directory, Intune, and MDM.
• You have experience maintaining Cisco switches, Fortinet switches and firewalls
• You have SolarWinds experience (asset)

Skills & Attributes

• You have strong analytical and problem-solving skills; calm under pressure in fast-paced environments.
• You have excellent verbal and written communication skills with a customer-first attitude.
• You have a proactive and innovative mindset with a continuous improvement focus.
• You are independent and dependable; able to work solo or collaboratively in a team.
• You have a professional and courteous demeanor; represents IT with integrity and service excellence.
• You have a general understanding of cybersecurity principles and practices.

Other Requirements

• You have a valid Ontario driver’s license and flexibility to travel frequently across regional sites.

Additional Information

What we offer! 

• A competitive wage, vacation, benefits and a RRSP matching program 
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents 
• The tools and support needed to be successful in your career and professional development 
• A dynamic & rewarding work environment that is also a lot of fun!