RQ11561 – Change Management Consultant – Senior

Responsibilities:

• Work with organizations, by providing expertise,
  consultative advice, guidance and coaching, to build knowledge and expertise of
  change management principles, methodologies, and tools
  
• Help leaders and teams enhance their capabilities to
  understand how change impacts people, the reasons why people resist change and
  how to support people as they transition through change Be an active and
  visible coach to support leaders, partners and stakeholders in their role as
  change champions
  
• Partner and work collaboratively with key roles such as
  project managers, business analysts, process improvement specialists, change
  consultants and leadership to integrate change practices at all levels of the
  organization
  
• Develop and implement change management strategies, plans
  and framework Lead, develop, implement and/or provide input in the development
  of communication plans, sponsor roadmaps, stakeholder assessments, training
  plan, and resistance management throughout the lifecycle of the project
  
• Leads stakeholder management, including identification and
  analysis of key stakeholders, and the development of stakeholder engagement
  strategies
  
• Ensure the alignment of change management activities with
  participating stakeholders to remove change barriers, smooth the adoption
  process and contribute to problem solving resulting in successful
  implementation
  
• Ensure that clients/partners and stakeholders are actively
  engaged in the change, consulted with and communicated to Be able to articulate
  the purpose of change in a manner that makes sense to impacted stakeholders and
  provides a compelling picture of the new organization
  
• Build consensus among clients/partners and stakeholders on
  specific changes designed to better meet their needs Identify potential people
  side risks and anticipated points of resistance and develop plans to mitigate
  or address concerns
  
• Design and conduct change readiness assessments, evaluate
  results, and present findings to stakeholders to plan and carry out a change
  management strategy
  
• Administer measurement systems to track adoption,
  utilization, and proficiency of individual changes
  
• Develops an approach to embed/institutionalize the change to
  sustain the benefits achieved, including knowledge transfer, performance
  management, continuous improvement and other related practices
  

General Skills:

• Experience and knowledge of change management industry
  standards, best practices, methodologies and tools
  
• Experience in development of training, communication, and
  change management strategies and plans
  
• Ability to work effectively and engage with a diverse group
  of stakeholders, such as senior management and leaders, project managers, etc.
  
• Strong conflict management, interpersonal and communication
  skills (written and verbal)
  
• Experience with project management fundamentals and
  understanding of the lifecycle of a project
  
• Excellent active listening skills Strong analytical and
  decision-making abilities
  
• Strong presentation and group facilitation skills
  

Desirable Skills:

• Experience identifying and assessing change impacts to the
  organization’s business processes and technology solutions to drive business
  and people adoption
  
• Experience leading medium to large transformational change
  projects
  
• Experience working with project leads to apply a structured
  change management approach and methodology for the people side change across
  for assigned initiatives
  
• Experience understanding the program/project and related
  change management issues by identifying key stakeholders and how they will be
  impacted by the change
  
• Experience developing actionable and targeted change
  management plans that include communications, coaching, training, sponsorship
  and/or other resistance management activities
  
• Experience defining and measuring success metrics and
  monitor change progress to track adoption, utilization and proficiency related
  to changes
  
• Experience managing the change management process, and
  applying change management best practices to support the project or initiative
  
• Experience coordinating efforts with other subject matter
  experts, including communications specialists, training specialists, and human
  resource consultants during implementation
  
• Ability to influence others, at all levels within the
  organization, and move towards a common goal
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Demonstrated
  experience in leading large scale enterprise-level (multi-ministry) change
  initiatives.
• Ability
  to develop and implement change strategies in multi-stakeholder
  environments, aligned with enterprise IT goals.
• Ability
  to create and execute multi-year change roadmaps for the business
  stakeholders
• Experience
  developing communication plans and craft clear, compelling materials
  (e.g., decks, newsletters, FAQs) for diverse audience, including
  executive-level communications, able to present complex ideas clearly and
  persuasively.
• Experience
  conducting workshops, briefings, and training sessions

Skill Set Requirements:

Change Management Strategy & Execution:

• Demonstrated experience in leading large-scale
  enterprise-level (multi-ministry) change initiatives.
  
• Demonstrated ability to develop and implement change
  management strategies supporting digital transformation, e.g., enterprise
  platform onboarding projects.
  
• Experience conducting stakeholder impact assessments and
  readiness evaluations
  
• Proven success in driving adoption and minimizing resistance
  in complex environments
  
• Ability to create and execute multi-year change roadmaps
  

Stakeholder Engagement & Communication:

• Strong facilitation and interpersonal skills
  
• Experience developing communication plans and materials for
  diverse audiences
  
• Ability to build trust and consensus across technical and
  non-technical stakeholders
  
• Experience conducting workshops, briefings, and training
  sessions
  
• Experience in developing and maintaining effective
  partnerships with leaders and stakeholders, gather organizational information, and
  provide strategic advice and co-ordination.
  

Governance, Performance Measures and OPS Context:

• Experience supporting complex multi-organizational
  governance processes and executive approvals
  
• Ability to align change initiatives with enterprise
  architecture and strategic priorities.
  
• Experience developing KPIs and metrics to assess change
  effectiveness
  
• Ability to conduct post-implementation reviews and lessons
  learned for continuous improvement
  
• Familiarity with Ontario Public Service (OPS) or similar
  government environments, including understanding of regulatory compliance
  service delivery contexts.