RQ11723 – Solutions Designer – CRM – Senior

Deliverables:

• Ensure Accessibility standards are met (AODA)
  
• Design of hosting technology solutions based on the client’s
  service specifications, standards, policies, best practices
  
• Planning, implementing and supporting complex CRM systems
  
• Documenting processes and technical designs and updating
  build books
  
• Configurating and integrating Salesforce with other
  applications using web services or other mechanisms
  
• Ensure development of application solution is implemented
  and in accordance with the business requirements
  
• Designing, developing, and implementing web applications
  that work across modern browsers and various platforms and mobile devices
  
• Conducting research and assessment of options for technical
  design issues
  
• Contributing to design/development project plans, including
  work breakdown and resources estimates
  
• Ensure unit testing meets expected functionality
  requirements 
  
• Support User acceptance testing, defect management
  
• Ensuring compliance with architecture framework and system
  standards, and Agile Development Methodology
  
• Leading-edge technologies, design criteria including
  usability, security, and privacy for web and mobile applications
  
• Knowledge transfer and documentation as prescribed by the
  Project Manager and Manager
  
• Developing and maintaining system design models, program
  codes, technical documentation, and specifications
  
• Ensure development of application solution is implemented
  and in accordance with the business requirements.
  

Requirements

Experience and Skill Set Requirements:

Must have:

• Demonstrated Hands On – experience designing, supporting, developing,
  maintaining, and configurating Salesforce solutions
•  Salesforce
  Certified Experience Cloud Consultant 
•   Experience
  with Vlocity platform capabilities, including FlexCards, DataRaptors,
  Integration Procedures, Calculation Matrices and Procedures, OmniScripts,
  Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC) 
•  Salesforce
  Dynamic Forms.
•  Experience
  implementing AODA compliant solution

Skill Set Requirements:

Public Sector Experience:

• 5+ years of experience working in the healthcare industry,
  specifically in maintaining and supporting systems such as Long-Term Care,
  Electronic Medical Records (EMRs), Hospital Information Systems (HISs),
  Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS)
  compliant
  
• Knowledge of personal health information protection
  legislative requirements and how they apply to developing and maintaining
  healthcare systems containing personal health information, preferred
  

Salesforce Experience:

• 5+ years of experience (including recent experience)
  solutioning and hands-on configuring in Salesforce
  
• Salesforce Certified Platform Developer I
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  
• 3+ years experience with LWC
  
• Salesforce Dynamic Forms.
  

Design, Analysis, Development and Configuration:

• Demonstrated experience supporting, developing, maintaining,
  and configurating Salesforce solutions
  
• Hands-on experience configurating and troubleshooting of
  issues in Salesforce implementation and its integration with subsidiary systems
  in Development and Production environments
  
• Demonstrated experience configurating and integrating
  Salesforce with other applications using web services or other mechanisms
  
• Demonstrated experience designing and supporting the
  development of prototypes and proof of concepts
  
• Demonstrated experience conducting root cause analysis to
  troubleshoot and resolve defects/incidents resolve issues
  
• Demonstrated experience documenting build books, working
  with staff on actual implementation document performance measures of the new
  environments
  
• Experience conducting fit/gap analysis between high-level
  requirements and Salesforce Public Sector capabilities
  
• Experience conducting diagnostics and determining methods to
  help incident management
  
• Experience implementing AODA compliant solutions
  
• Experience with Vlocity platform capabilities, including
  FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and
  Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web
  Components (LWC)
  
• Experience on Integration: Salesforce with Internal
  Applications
  
• Should have clear understanding on Security settings,
  governor limits, platform limitations
  
• Good experience in implementing Continuous
  Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce
  implementation project
  
• Should be comfortable working in Agile – epics, user
  stories, features, story points, etc.
  
• Knowledge on MuleSoft is a plus.
  

Management and Communication Skills:

• Strong verbal and written communication skills
  
• Strong interpersonal and negotiation skills
  
• Strong consulting skills to engage with all stakeholders
  
• Demonstrated experience monitoring progress, resolving
  problems and reporting regularly to business and I&IT management
  decision-makers
  
• Demonstrated experience developing and/or supporting the
  development of training and communication materials in support of large system
  implementations
  
• Demonstrated team player with a track record for meeting
  deadlines
  

Analytical and Problem-Solving Skills:

• Excellent analytical, problem-solving, and decision-making
  skills
  
• Proven and demonstrable troubleshooting and analytical
  experience
  
• Demonstrated experience in analyzing and resolving any
  problems, issues, or concerns with systems applications, hardware, software, or
  telecommunications
  
• Experience with providing application fixes to support the
  user acceptance testing and deployment activities
  
• A motivated, flexible, detail-oriented, and creative team
  player with perseverance, excellent organization and multi-tasking abilities,
  and a proven track record for meeting strict deadlines
  
• Testing and deployment activities.