Business Analyst

At SE Health, our people are everything—and our Home Office is an important part of that culture. When you choose to join SE Health, you become part of a caring, purpose-driven team that’s making a real difference across the country. Our Home Office is where innovation meets impact—supporting our direct care teams, driving strategic growth, and helping to shape the future of health care. As a member of our amazing Home Office team, you’ll collaborate with passionate colleagues, bring bold ideas to life, and contribute to meaningful work that supports thousands of care interactions each day. We believe in growing together, investing in our people, and creating an inclusive workplace where you can be yourself. Learn why you come first at SE Health.

Job Summary:

The Business Analyst, Enterprise Value Delivery supports the successful delivery of enterprise transformation initiatives by translating business needs into clear, structured requirements and analysis artefacts. Under the guidance of Director, Enterprise Value Delivery, this role contributes to requirements gathering, current state and future state process analysis, and solution validation to ensure proposed solutions align with intended business outcomes. The role operates within defined project scope and complexity and supports cross-functional alignment and decision making through accurate, timely, and well documented analysis.
 

Key Accountabilities:

Business Requirements Elicitation & Documentation 

• Elicit and document business requirements through interviews, workshops, and stakeholder discussions
• Capture and maintain clear, accurate requirements artefacts (e.g., notes, user stories, acceptance criteria, process maps)
• Ensure requirements are understood, traceable, and aligned with project objectives under Program Manager guidance

   

Process Analysis & Insights 

• Map and analyze current state business processes to identify gaps, risks, and improvement opportunities 
• Support future state process discussions by documenting impacts, assumptions, and dependencies 
• Provide structured analytical insights to support day to day project decisions

Solution Validation & Readiness Support 

• Validate proposed solution designs and workflows with SMEs to confirm feasibility and alignment to requirements
• Support solution readiness activities, including participation in testing and UAT support as required
• Confirm requirements have been met prior to implementation hand‑off
             

Collaboration & Alignment

• Work collaboratively with Project Managers, SMEs, and delivery team members to support shared understanding of requirements and impacts
• Clarify requirements, document decisions, and address analysis‑related questions to support aligned and effective project delivery.

Risk, Dependency & Change Impact Support 

• Identify and document risks, dependencies, and change impacts related to requirements and process changes
• Support escalation and mitigation tracking under Project Manager direction
• Maintain analysis documentation as project scope and requirements evolve
   

Education: 

Preferred field of study: Bachelor’s degree in business, Health Administration, Information Systems, Engineering, or a related discipline.   

Experience: 0–2 years of experience in business analysis, process support, or project delivery support.   

Certifications (Preferred): PMI PBA® (Professional in Business Analysis) or equivalent business analysis certification is an asset.

Additional Skills / Core Capabilities:

• Experience eliciting and documenting business requirements through interviews and workshops
• Ability to map and analyze current‑state processes and support future‑state design discussions
• Proficiency translating requirements into structured artefacts (e.g., user stories, acceptance criteria, traceability documentation)
• Foundational understanding of project delivery and solution lifecycle concepts
• Strong written and verbal communication skills
• Ability to manage ambiguity and work effectively under guidance in a delivery environment
• Strong collaboration and stakeholder engagement skills
• Attention to detail and commitment to documentation accuracy

Why Join SE Health?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Innovative: At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging. 
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI and compensation details: We use AI to take notes during our interview.  All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $58,000–$73,000 annually, based on experience.