Senior UX Designer

Position: Senior UX Designer

Role Overview

We are seeking a Senior UX Designer to lead user-centered
and service design initiatives for complex digital service experiences. This
role focuses on designing intuitive, accessible, and consistent experiences
across enterprise platforms and digital services. The successful candidate will
work closely with cross-functional teams to translate user needs, research
findings, and business requirements into practical, scalable design solutions.

Key Responsibilities

• Lead
  user research, service design, interaction design, and validation
  activities.
• Identify
  user needs, behaviors, pain points, accessibility requirements, and
  service expectations.
• Develop
  personas, journey maps, service blueprints, information architecture,
  wireframes, prototypes, and detailed design specifications.
• Design
  consistent experiences across enterprise platform capabilities and digital
  services.
• Facilitate
  co-design workshops, design reviews, and collaborative working sessions.
• Conduct
  usability testing and accessibility evaluations, translating findings into
  actionable design improvements.
• Maintain
  traceability between user needs, business requirements, and design
  decisions.
• Support
  development and testing teams to ensure accurate implementation of
  approved designs.
• Contribute
  reusable patterns, standards, and components to an enterprise design
  system.

Required Experience

• Experience
  leading user experience and service design for complex transactional
  digital services.
• Experience
  planning and conducting user research, stakeholder interviews, contextual
  inquiry, usability testing, and design validation.
• Experience
  creating personas, journey maps, service blueprints, information
  architecture, wireframes, prototypes, and interaction designs.
• Experience
  designing account-based experiences, dashboards, forms, workflows,
  notifications, document interactions, and service discovery experiences.
• Strong
  understanding of user-centered design, service design, interaction design,
  content design, and design-thinking methodologies.
• Experience
  designing accessible services in accordance with AODA and WCAG standards.
• Experience
  applying enterprise design systems, reusable components, and interaction
  patterns.
• Experience
  designing responsive experiences for desktop, tablet, and mobile devices.
• Experience
  collaborating with product managers, architects, developers, analysts,
  accessibility specialists, and testing teams.
• Experience
  presenting research findings and design recommendations to senior
  stakeholders.

Skill Set Requirements

User-Centered and Service Design Experience (35%)

• Experience
  leading design for complex transactional services.
• Experience
  developing journey maps, service blueprints, wireframes, prototypes, and
  interaction specifications.
• Experience
  translating research findings into implementable design solutions.

User Research and Usability (25%)

• Experience
  conducting user research, usability testing, synthesis activities, and
  design validation with diverse user groups.

Accessibility and Design Standards (20%)

• Knowledge
  of AODA and WCAG requirements.
• Experience
  applying enterprise design systems and accessible interaction patterns.

Communication and Collaboration (20%)

• Excellent
  visual, written, verbal, facilitation, and presentation skills.
• Experience
  collaborating with multidisciplinary Agile teams and senior stakeholders.

Must-Have Qualifications

• Experience
  leading design for complex transactional services.
• Experience
  developing journeys, service blueprints, wireframes, prototypes, and
  interaction specifications.
• Knowledge
  of AODA and WCAG requirements.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve
customers in two ways, we provide:

1. Digital
   Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
2. Recruitment:
   Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital
provides a business system that enable us to provide the Expert Technical staff
needed to solve challenging business and IT problems. IT leaders in the most
reputable organizations in Canada have relied on Symbiotic Digital to help them
staff difficult assignments with proven Experts uniquely evaluated by our
proven QMS- Quality Management System Staff Development Model. We are a 100%
Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: RecDep@symbioticgroup.com

View All Jobs online at: https://www.symbioticgroup.com/view-jobs/